Privacy Policy

Last Updated: March 25, 2024

Andino Marketplace is committed to facilitating local and regional commerce, offering an online platform where merchants and consumers can connect, discover, and transact products and services efficiently and safely. We recognize the importance of privacy and the trust our users place in us, committing ourselves to transparency in our information use and to protecting your privacy.

1. Definitions

The following definitions apply to this Privacy Policy and our Terms of Service:

  • Producers or Sellers: Individuals or businesses located in the Andean region who offer products or services on the Andino Marketplace platform.
  • Consumers or Buyers: Individuals or businesses located in the United States who purchase products or services from Producers or Sellers on the Andino Marketplace platform.

2. Personal Information We Collect

2.1 Information Necessary to Use Andino Marketplace

We collect personal information necessary to offer our services, including, but not limited to:

  • Contact and Account Information: Your name, last name, phone number, email address, and date of birth.
  • Verification and Payment Information: Payment card details, billing addresses, and, in certain cases, government-issued ID to verify your identity.

2.2 Information You Choose to Give Us

You may choose to provide us with additional information to enhance your experience on the platform, such as personal preferences, product feedback, and direct communication with other users or us.

2.3 Information Automatically Collected

When you use Andino Marketplace, we automatically collect information such as your geographical location, usage information of the platform, payment transaction details, and other information derived from your interaction with us and our services.

2.4 Information from Third Parties

We may obtain additional information about you from third-party sources, such as identity verification services, credit reports, and social networks, provided you have given us consent to access this data.

3. How We Use the Information Collected

We use the collected information to provide, improve, and personalize our services, including:

  • Processing transactions and payments,
  • Facilitating communication between buyers and sellers,
  • Enhancing the security and reliability of our platform,
  • Offering customer support,
  • Conducting market research and analysis to improve our services.

4. Sharing & Disclosure of Information

We commit to not selling your personal information to third parties. However, we may share your information under specific circumstances, such as:

  • With your explicit consent,
  • To process transactions and payments,
  • With service providers that help us operate and improve our platform,
  • To comply with legal requirements or respond to legal proceedings.

5. Other Important Information

5.1 Third-Party Partners & Integrations

Parts of Andino Marketplace may link to or integrate with third-party services. Andino Marketplace does not own or control these third parties. When you interact with these third parties and choose to use their services, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, which may include services like payment processors, shipping carriers, and other similar third-party service providers.

Your Rights

You have certain rights regarding your personal information, consistent with applicable law. You can exercise any of the rights described in this section by contacting us. We may require you to verify your identity and your request before taking further action. Your rights may include:

  • Accessing your personal information: You have the right to ask for a copy of the personal information we hold about you.
  • Correcting your information: If you believe that any information we have about you is incorrect or incomplete, you have the right to request we correct it.
  • Deleting your information: You can ask us to delete or remove your personal information in certain circumstances.
  • Objecting to processing: You may object to our processing of your personal information.
  • Restricting processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
  • Data portability: Where technically feasible, you have the right to ask for the transfer of your personal information to another organization, or directly to you, under certain conditions.
  • Withdrawing consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

Please note that we may not always be able to comply with your request due to legal obligations or other permissible reasons. If applicable, we will inform you about any reasons why we cannot comply with your request.

6.1 Managing Your Information

You can access and update some of your personal information through your Account settings. If you connected your Andino Marketplace Account to a third-party service, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.

6.2 Data Access and Portability

In some jurisdictions, applicable law may entitle you to request copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

6.3 Data Erasure

In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, we may retain your information as necessary for our legitimate business interests, such as fraud detection and prevention, and enhancing safety. We may also retain and use your information to the extent necessary to comply with our legal obligations. Information you have shared with others may continue to be publicly visible on Andino Marketplace, even after your account is canceled. Additionally, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

Security

While no organization can guarantee perfect security, we continuously implement and update administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the "Last Updated" date at the top. We will also provide notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the revised Privacy Policy becomes effective, your continued access to or use of the Andino Marketplace platform will be subject to the revised Privacy Policy.

Contact Information

For questions or complaints about this Privacy Policy or Andino Marketplace's handling of personal information, you can contact us by emailing team@andinomkt.com.